- Client
- Hospital Az-Zahrah
- Year
- 2026
- Category
- AI & Metaverse
Project overview
Zahrahverse is a fully integrated AI helpdesk built for Hospital Az-Zahrah, enabling patients to get immediate answers around the clock. The system combines an intelligent chatbot with dynamic video response generation, a comprehensive knowledge base covering surgery pricing and treatments, bilingual support in Bahasa Malaysia and English, and seamless escalation to human agents when needed — dramatically reducing front-desk load while improving patient experience.
Key features
What we built
- 24/7 AI chatbot availability with no downtime
- Video response generation for richer patient communication
- Bilingual support in Bahasa Malaysia and English
- Knowledge base covering surgery pricing, treatments, and hospital services
- Seamless handoff to live human agents when required
Project gallery
Visual highlights
